Sometime back was talking to a senior executive from a traditional company. The talk veered towards AI and the impact/disruption due to that. During the conversation, he was wondering, how to convince stakeholders in firms that are not necessarily tech first but are one focused with accuracy, precision and reliability. I did suggest, how they could think off an overall AI strategy, Identifying use cases with low impact low risk, clearly calling out boundaries in terms of where AI could be used versus not, rethinking their enterprise risk management with AI in focus, having sufficient guard rails, human in the loop design systems and so on.
In hindsight, I realized I should have told him the below as well
1. AI is not just GenAI or LLM. (where the repeatability and reliability could be challenges). There is lot more.
2. If the senior/exec leadership team is still worried about using AI and if they are not wondering how could they use AI and how could they leverage AI and are not proactive and taking initiatives to be AI literate, they are in for far more bigger challenges
3. The real nuanced challenges are more about data protection, privacy, security, and managing legal, risk and compliance.
Having said that, I was also reminded by what one of the tech person who is building/integrating AI features told me recently.
There are two biggest challenges in AI
People in senior level who have no context or knowledge about the particular domain prompting AI to ask for tough questions and make a critique and parroting that to show they are smart while putting down people. Think of a finance leader commenting on the choice of a tech stack!
People in senior level playing around with AI, building a pet project or POC over the weekend and thinking it would apply to production grade, large scale systems as well and making insane requests and timelines.