Monday, July 21, 2008

Annoying Airtel

Airtel, One of the largest communication company in India. Agreed, Still I wonder why these people never get certain basic things right. (Nah I am not talking about the IVR Interactive voice response system, poor customer service, Billing Issues, I shall post about them later, when i could think rationally rather than carried away by emotion. My blood begins to boil, when i think about them.)

  1. They don't have a contact email id, in their contact us page. (or for that matter, anywhere in their website in an easily accessible manner.)
  2. They could specify in home page, which browser and the resolution suits well for their website. (Say Best viewed in IE 6.0 and 800X600 resolution) Especially their pop ups.
  3. The online registration. You should specify a username and your mobile number in the initial registration form. You will get a password. You should login. There you will get another registration form with other questions. Only then you would be successful. I really wonder why this two step process. Is it to ensure that the person has a valid airtel connection? Can't they ensure from their database is it a valid number, eligible for online registration. Why can't they welcome the customer with one single registration page?
  4. Above all, Does at least the second registration post is fine with out bugs,The drop down menu for day in the date of birth is not working properly.
By the way have you ever tried , where you reach when you enter airtel.com

Note:
All this bugs/errors at the time of the blog post.
Being a software tester by profession, i wonder who the hell would be their technical service partner and how they could have signed off the User acceptance test. Damn the airtel CIO! :)

5 comments:

Vidya said...

I read a post on your page after a long long time.. And yes, I can understand the frustration. Been there... :-)

zeno said...

hey welcome it is too bad the way these guys are doin it

TheZion said...

ha ha ha i had known this bug before,, airtel.com taking to vodafone ,,,,,this shows hows keen they are maintaining it!

Nila said...

U have proved u r a software professional, seeing ur work in anything n everything that comes across.. Good, I give u EE in ur appraisal ;-)

zeno said...

cha edhula kuda outstanding illa :(
enna koduma sir edhu :) ;)