Today we have been declared half a day holiday.
Re: Holiday? For what? why all of a sudden?
How do i explain this to a customer, who is at the other end of the globe?
If there was a sudden natural calamity, I could explain, and he would emphatize with me.
If there was a social disturbance or unrest due to political situations, well even that is something that could be justified.
But, how the hell do you explain that, there is a strike of truckers/tankers who supply water to our facility and as a result we are facing acute scarcity of water and hence we have been declared half a day holiday.
Should i offer him the butterfly effect of chaos theory? that a strike of truckers halfway across the world will delay the availability of access to high speed networks to it's customers by a week.
The revenue loss incurred could be compensated by working on some other day, even the delay could be avoided by "stretching".
But how on earth do we regain the loss of face?